Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
If you want to request a refund, please read our refund policy (in the IELTS refund and test day transfer form you can download below) prior to making a request.
- If you cancel your registration at least five weeks before the test date you will receive a refund of the test fee, minus an administration fee. The administration fee is 25% of the test fee.
- If you cancel your registration within five weeks or less of the test date, you will not receive a refund unless you can provide appropriate evidence such as a medical certificate to support your cancellation. If you want to do this, please complete and submit a Request for Refund Form along with the supporting evidence. We will need to receive your request and supporting evidence in English or a Swiss national language no more than five working days after the test date.
TEST DAY TRANSFERS
If you want to transfer to a different test date, you need to notify us at least five weeks prior to the test session you have registered for. To do this, please complete and submit an IELTS refund and test day transfer form, which you can download below.
If you are unable to take the test due to unforeseen circumstances on the test day, please make sure we receive your transfer form and supporting documentation no more than five working days after the test date.
The transfer fee is 25% of the test fee.